I had a moment like that last week.
Every morning I drive up to the window of DD and ask for the same thing: egg white veggie flatbread and coffee coolatta with skim milk. I pretty much know everyone who worked there and enjoyed the ribbing they used to give me about "trying new things" or "you're gonna turn into a veggie flatbread".
I said used to because there is apparently a new owner who hired all new people who are totally confused and woefully short on supplies.
Last week I pulled in and gave my order. For the next four days I heard:
1. Sorry, we are out of flatbread
2. The coolatta machine doesn't work
3. The coolatta machine hasn't been cleaned (don't you love that???)
4. We can't do skim milk in a coolatta.
Yesterday, I got this email ... word for word:
"Just a line to say thanks for your feed back. I the owner and promise to follow up. My name is Bob c# _________. "
In the heading (I KID YOU NOT) was written:
(I think I understand the problem now. Duncan is the guy to straighten this out.)